Sid Works as a Sales Representative for the XYZ Company

question 69

Multiple Choice

Sid works as a sales representative for the XYZ Company.He is about to meet with his manager to review his progress toward meeting the sales objectives they agreed to at the beginning of the year.Sid likes the fact that managers at XYZ listen to their subordinates' ideas and get everyone involved in setting goals and objectives.Sid's experience suggests that XYZ is using:

• A)the program evaluation and review technique (PERT).
• B)management by objectives (MBO).
• C)programmed management.
• D)scientific management.

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Definitions:

Contextual Factors

External influences that affect the performance, behavior, and outcomes of individuals or organizations.

Autonomy

The degree of independence and freedom of choice that individuals have in their roles or tasks.

Job Characteristics Model

A framework that proposes that certain job characteristics affect job outcomes through their relationship with individual psychological states.

Task Identity

The degree to which a job requires completion of a whole and identifiable piece of work, contributing to a sense of accomplishment.