Operations Management in the Service Industry

question 24

Multiple Choice

Operations management in the service industry:

• A)is tied to the export sector.
• B)a much larger share of total output is being produced by non-profit organizations.
• C)is all about creating a good experience for those who use the service.
• D)is declining.

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Definitions:

Agent Deliver

An act where an individual or entity designated as an agent carries out the delivery of goods or documents on behalf of another party.

Acknowledged Sale

A sale in which the parties involved officially recognize the transaction, often through a formal acknowledgment document.

FOB

Free On Board, a term used in shipping to indicate that the seller bears the cost of delivering goods to a specified point and the buyer takes responsibility for damage and loss from that point forward.

Transportation Costs

Expenses associated with the movement of goods or individuals from one location to another.