Technology Allows Firms to Be More Responsive to Their Customers

question 287

True/False

Technology allows firms to be more responsive to their customers' wants and needs.

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Definitions:

Nonprofit Organizations

Organizations that operate for purposes other than making a profit, often focusing on social, educational, or charitable activities.

Metrics

Quantitative measures used to track and assess the status of a specific process, performance, or outcome.

Credence Properties

Characteristics of a product or service that are difficult or impossible for consumers to evaluate even after purchase and use, such as the expertise of a medical procedure.

Experience Properties

Characteristics of a product or service that can only be ascertained through direct use or experience.