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Which of the following is typically the first step in the process of message development?
Delivery Cycle Time
The total time taken from the initiation of a process or order until its completion and delivery to the customer.
Fill Orders
The process of completing a customer's purchase request by preparing and dispatching the ordered goods.
External Failure Cost
Costs associated with defects that are found after the product has been delivered to the customer, including returns, repairs, and warranty claims.
Quality Cost Report
A document detailing the costs associated with preventing, detecting, and correcting defective work, often used in quality control efforts.
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