Refer to the Passage Below to Answer the Questions That

question 50

Multiple Choice

Refer to the passage below to answer the questions that follow.
Wendy's fast food restaurant had a situation in which a woman found a fingertip in her bowl of chili.Of course,customers were disgusted and sales at that particular Wendy's and Wendy's outlets nationwide went down.Fortunately for Wendy's,it was discovered weeks later that the accuser had a history of filing lawsuits against businesses,and the owner of the lost digit was a co-worker of the woman's husband.The Wendy's location in which this incident occurred received very favorable exposure in the local media once it was learned that the restaurant was victimized by this false accusation.
-To help rebuild Wendy's reputation,the corporate office encouraged franchisees to support local organizations in their communities,such as charities and schools.This practice is most likely known as ________.

• A)public affairs
• B)marketing public relations
• C)cause marketing
• D)fund-raising
• E)development

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Definitions:

Miscommunication

A failure to communicate effectively, leading to misunderstandings or confusion.

Organizational Culture

The values, behaviors, and beliefs that contribute to the unique social and psychological environment of a business or organization.

Oral Communication

The exchange of information or ideas through spoken words.

Rational Choice Paradigm

A theory suggesting that individuals always make prudent and logical decisions that provide them with the highest amount of personal utility.