The Typical Unhappy Customer Is More Likely to Contact the Brand

question 136

True/False

The typical unhappy customer is more likely to contact the brand with his complaint than to share his complaint about a brand with his friends,family,and coworkers.

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Definitions:

Edmund Charles Genet

Edmund Charles Genet was a French envoy to the United States in the 1790s, whose actions, including the unauthorized recruitment of American mercenaries to attack British ships, led to the Genet Affair, testing U.S. neutrality.

French Revolution

was a period of radical social and political upheaval in France from 1789 to 1799 that significantly influenced the decline of monarchies and churches in Europe.

Bill Of Rights

A collective term for the first ten amendments to the United States Constitution, which guarantee fundamental civil rights and freedoms.

New Congress

The term used to describe a freshly elected legislative body of a country, typically following general elections.