A Recommended Way to Build Trust with Gay and Lesbian

question 14

Multiple Choice

A recommended way to build trust with gay and lesbian clients (according to the text) is to:​

• A) ​post a Safe Place symbol on a pink triangle on the office door
• B) ​let them know right away that you are heterosexual.
• C) ​post a "I'm straight but not narrow" slogan on the office door.
• D) ​keep homosexuality out of the conversation.

Understand the various schedules of reinforcement and their application in organizational settings.

Differentiate between continuous, fixed ratio, fixed interval, and variable schedules of reinforcement.

Recognize the effects of different reinforcement schedules on behavior.

Identify the role of positive reinforcement and its effectiveness over punishment.

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Definitions:

Supplier Processes

The procedures and activities undertaken by suppliers to deliver products or services to their customers, including production, quality control, and distribution.

Cost Reduction

The process of cutting expenses to improve profitability without compromising the quality of products or services.

Effectiveness

The ability of an entity or process to achieve its goals or intended results with a minimal amount of waste, expense, or unnecessary effort.

Customer Satisfaction

The measure of how products or services provided by a company meet or exceed the expectations of its customers.