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TQM Program
"Total Quality Management" program; an organization-wide effort to infuse quality into every activity through continuous improvement.
Centralized Decision-Making
A decision-making approach where major decisions are made by a small group or single entity within the organization, often at the top level.
Continuous Improvement
A sustained effort to refine products, services, or processes with gradual and radical enhancements.
PDCA
An iterative four-step management method used in business for the control and continuous improvement of processes and products. It stands for Plan-Do-Check-Act.
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