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In addition to the few Shigella colonies that are noted, there are also abundant salmon pink colonies, around which the medium has turned yellow, losing its original blue color. You know that hektoen enteric agar must contain ________.
Customer Satisfaction
The degree to which a product or service meets or exceeds the customer's expectations.
Customer Needs
The requirements or desires of consumers that companies aim to meet with their products or services.
Process Reengineering
The radical redesign of core business processes to achieve dramatic improvements in productivity, efficiency, and quality.
Total Quality Management
An organizational approach focusing on continuous improvement in all aspects of business, aimed at achieving long-term customer satisfaction.
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