Which of the Following Situations Is an Example of a Nurse

question 12

Multiple Choice

Which of the following situations is an example of a nurse using empathy?

• A) Setting up a rehabilitation placement for a patient addicted to heroin
• B) Sitting quietly and holding a patient's hand while she cries following the news that she has inoperable cancer
• C) Giving a bed bath to a patient who suffers from a cerebral vascular accident (CVA)
• D) Telling a patient all about the fun night at one of the local clubs

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Definitions:

Product

Any item or service offered to the market for use, consumption, or acquisition to satisfy a need or want.

Curiosity

An eager desire to know or learn about something.

AIDA Approach

A classic marketing model that outlines the customer journey through four stages: Attention, Interest, Desire, and Action.

SPIN Approach

A sales technique that focuses on Situation, Problem, Implication, and Need-payoff to better understand and address customer needs.