Recently, a Major Newspaper Had to Temporarily Shut Down Its

question 42

Multiple Choice

Recently, a major newspaper had to temporarily shut down its blog because of numerous anonymous posts that were highly offensive, much more offensive than any signed letter or posting. What is the best explanation as to why these online contributions were more offensive than signed letters?

• A) Being online led to a sense of deindividuation.
• B) It is customary to be rude on the Internet.
• C) It is a sign of the times, not due to the technology.
• D) People who write in to newspapers tend to be more aggressive by nature to begin with.

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Definitions:

Behavioral Information

Data about how individuals act or behave in different situations, often used for analysis in psychology and marketing.

Direct Customer Interviews

Direct customer interviews involve directly asking customers questions to gather insights, feedback, and opinions about a product, service, or experience.

Customer Journey Map

A visual representation of every experience your customers have with you, helping to tell the story of a customer's experience with your brand over time.

Late Majority

A group of individuals in a market who adopt new products or innovations after the average member of society, characterized by a skeptical approach.