While Many Facial Expressions of Emotions Are Universal, __________ Display

question 21

Multiple Choice

While many facial expressions of emotions are universal, __________ display rules indicate there are factors that may alter nonverbal communication.

• A) cultural
• B) universal
• C) internal
• D) external

Apply the concept of 'you-attitude' in crafting business messages to focus on the audience's perspective and needs.

Utilize passive voice strategically in business communication to avoid assigning blame.

Recognize the importance of specifying race or age only when relevant to the message's content.

Understand the techniques of building and maintaining goodwill in business communication.

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Definitions:

Self-Efficacy Theory

A psychological theory proposing that individuals' belief in their ability to perform a task influences their motivation and performance in that task.

Externally Imposed Goals

Objectives or targets set by outside entities, such as regulators or parent companies, that an organization needs to achieve.

Supervisors

Individuals in a position of authority responsible for overseeing the work of others and ensuring tasks are completed effectively.

Adequately Supported

Refers to having sufficient resources, information, and encouragement to effectively complete tasks or achieve goals.