What Are Consistency, Consensus, and Distinctiveness Information, and How Do

question 34

Essay

What are consistency, consensus, and distinctiveness information, and how do they combine to yield internal, external, and situational attributions? Give an example.

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Definitions:

Pearson Correlation

is a measure of the linear correlation between two variables, quantifying the strength and direction of their relationship.

Two-tail Tests

Hypothesis tests that consider extreme values in both tails of the distribution to evaluate the likelihood of observing a relationship by chance in either direction.

Likert Scale

A psychometric scale commonly used in questionnaires to represent people's attitudes, opinions, or perceptions, where responses range from one extreme to another.

Service Quality

The assessment of how well a delivered service conforms to the customer's expectations.