An Important Part of the Customer Service Responsibilities of a Cable

question 87

Multiple Choice

An important part of the customer service responsibilities of a cable company is the speed with which service troubles can be repaired. Historically, the data show that the likelihood is .75 that troubles in a residential service can be repaired on the same day. For the first five troubles reported on a given day, what is the probability that fewer than two troubles will be repaired on the same day?

• A) .6328
• B) .0879
• C) .0156
• D) .1035

---

Definitions:

Trait

A distinguishing characteristic or quality, particularly of one's personal nature.

Coercive

The use of force or intimidation to obtain compliance from others.

Goal-Oriented

A focus on setting and achieving specific objectives or targets, whether in personal, academic, or professional contexts.

Influence Process

The methods and tactics used to sway or alter someone's beliefs, attitudes, or actions.