An Important Part of the Customer Service Responsibilities of a Cable

question 138

Multiple Choice

An important part of the customer service responsibilities of a cable company is the speed with which service troubles can be repaired. Historically, the data show that the likelihood is .75 that troubles in a residential service can be repaired on the same day. For the first five troubles reported on a given day, what is the probability that at least three troubles will be repaired on the same day?

• A) .1035
• B) .3672
• C) .6328
• D) .8965

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Definitions:

Psychoanalytic Groups

Groups that apply principles of psychoanalysis in a collective setting to explore and address the unconscious motivations and dynamics that influence behavior.

Interpreters

Professionals who convert information from one language into another, facilitating communication between people who do not speak the same language.

Behavior

The actions or reactions of an individual or group in response to external or internal stimuli.

Replacement Hypothesis

A theory that suggests new members or elements within a system replace older ones, often in the context of social groups or ecological systems.