An Important Part of the Customer Service Responsibilities of a Cable

question 30

Multiple Choice

An important part of the customer service responsibilities of a cable company is the speed with which service troubles can be repaired. Historically, the data show that the likelihood is .75 that troubles in a residential service can be repaired on the same day. For the first five troubles reported on a given day, what is the probability that all five will be repaired on the same day?

• A) .0010
• B) .6328
• C) .7627
• D) .2373

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Definitions:

Folklore

The traditional beliefs, customs, stories, songs, and practices of a culture, passed through generations by word of mouth.

Religious Life

The aspect of an individual's or community's existence that pertains to their beliefs, practices, and organizational involvement in religion or spirituality.

Slave Family

A familial unit formed by enslaved people, often facing challenges in maintaining stable relationships due to the conditions of slavery, such as separations and sales.

Historical Significance

The importance or impact of an event, person, or place in history, contributing to our understanding of the past.