An Important Part of the Customer Service Responsibilities of a Cable

question 27

Multiple Choice

An important part of the customer service responsibilities of a cable company is the speed with which service troubles can be repaired. Historically, the data show that the likelihood is .75 that troubles in a residential service can be repaired on the same day. For the first five troubles reported on a given day, find the mean number of troubles repaired on the same day.

• A) 3.75
• B) .94
• C) 1.94
• D) 2.50

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Definitions:

Willpower

The self-control or strong determination that allows an individual to do something difficult or to resist impulses.

Stifling Prejudice

Suppressing or holding back prejudicial thoughts or feelings towards others based on group membership, often to appear socially acceptable.

Learned Helplessness

A psychological condition in which individuals believe they have no control over the outcomes of situations, leading to passivity and depression.

Nazi Concentration Camp

A facility established by the Nazi regime during World War II for the imprisonment, forced labor, and mass murder of millions of Jews, political prisoners, and others considered undesirable.