An Internet Service Provider (ISP) Has Randomly Selected a Sample

question 25

Multiple Choice

An internet service provider (ISP) has randomly selected a sample of 223 observations concerning values of the response variable Churn and several predictor variables based on customer activity during the most recently billed month. Here Churn equals Yes if a customer churned-left the internet service provider for another ISP-and equals No otherwise. The predictor variable MinutesOn is the average daily minutes the customer spent online. EmailSent is the average daily number of emails the customer sent from the email address provided by the ISP. ServCalls is the number of times the customer called for service. Below is part of the classification tree they derived from the data collected in the study. Of the sampled customers who spent an average of at least 511 minutes online per day and sent an average of at least 7 emails per day from their ISP-provided email address, what is the sample proportion of those who churned?

• A) .078
• B) .143
• C) .200
• D) .571
• E) .778

Interpret the significance of active listening and its contribution to effective communication.

Analyze the communication differences and barriers across cultures and devise strategies to overcome them.

Comprehend the importance of adjusting communication strategies to fit the receiver’s perspective.

Recognize the relationship between effective communication and employee respect.

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Definitions:

Brand Communities

Groups of customers and enthusiasts who are engaged and connected by their shared interest in a brand, often facilitated by social media.

Online Communities

Groups of people who interact with each other via the internet, sharing common interests, goals, or characteristics.

Specific Product

A specific product refers to a particular item or service offered by a company, distinguished by its unique features or benefits.

Sentiment Analysis

The process of computationally identifying and categorizing opinions expressed in a piece of text, especially to determine the writer's attitude.