An Internet Service Provider (ISP) Has Randomly Selected a Sample

question 11

Multiple Choice

An internet service provider (ISP) has randomly selected a sample of 223 observations concerning values of the response variable Churn and several predictor variables based on customer activity during the most recently billed month. Here Churn equals Yes if a customer churned-left the internet service provider for another ISP-and equals No otherwise. The predictor variable MinutesOn is the average daily minutes the customer spent online. EmailSent is the average daily number of emails the customer sent from the email address provided by the ISP. ServCalls is the number of times the customer called for service. Below is part of the classification tree they derived from the data collected in the study. Of the sampled customers who spent an average of less than 511 minutes online per day and placed at least 3 service calls, how many did not churn?

• A) 7
• B) 8
• C) 9
• D) 15
• E) 17

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Definitions:

Nonjudgmental Acceptance

Embracing individuals' experiences and feelings without assessing them as good or bad.

Unconditional Positive Regard

A concept in client-centered therapy implying complete acceptance and support of a person no matter what they say or do.

Empathy

The ability to understand and share the feelings of another person from their perspective.

Positive Psychology

A branch of psychology that focuses on the study of positive aspects of human life, such as happiness and well-being.