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In which phase of the policy-making process are tools/instruments for dealing with the problem typically chosen?
Good-News Message
Communication that delivers positive, favorable, or beneficial information to the recipient.
Routine Claims
Standard requests or complaints made by customers regarding products or services.
Accusatory Tone
A manner of speaking that implies blame or holds someone responsible for something in a negative way.
Persuasive Claims
Statements designed to convince or influence an audience to accept a particular viewpoint or take a specific action.
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