When a Counselor Is Developing an Understanding of the Client's

question 30

Multiple Choice

When a counselor is developing an understanding of the client's presenting concern,the description of the presenting concern should include all of the following EXCEPT:

• A) the reason(s) each client states he/she is seeking counseling or has been referred.
• B) one definition or description of the problem.
• C) any information from the referring agent (teacher, doctor, psychiatrist, etc.) and his/her description of the problem.
• D) descriptions of the attempted solutions and the outcome of these attempts.

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Definitions:

Customer Service

The help and service given by a business to its customers who purchase or utilize its goods or services.

Deadly Sins

In various contexts, refers to fundamental mistakes or taboo practices which are considered extremely detrimental to success or ethical conduct.

Business Selling

The process of selling products or services directly to other businesses, rather than individual consumers.

Lack of Pushiness

An approach in sales or negotiations where aggressiveness and hard-sell tactics are avoided, often leading to better customer relations.