You Are Curious to Learn If a Person Who Lives

question 27

Multiple Choice

You are curious to learn if a person who lives in the same building as you cares for you. You should look for nonverbal behaviors that indicate liking, including

• A) relaxed posture and direct eye contact.
• B) bigger gestures and less eye contact.
• C) shifts in posture and less eye contact.
• D) bigger gestures and direct eye contact.

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Definitions:

Routine Reply

A standard or typical response given to frequently asked questions or common situations.

Positive Message

Communication that conveys optimism, encouragement, or good news, often used to motivate or reassure the recipient.

Customer Complaint

Feedback from a customer expressing dissatisfaction with a product or service.

Exaggerated Apology

An apology that is overly expressive or dramatic, often going beyond what is necessary to make amends.