Which of the Following Metrics Would Be Part of the "Internal

question 20

Multiple Choice

Which of the following metrics would be part of the "internal operations perspective" in the Balanced Scorecard?

• A)return on investment
• B)fill rate
• C)number of credit claims
• D)units shipped per employee

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Definitions:

User

An individual who employs a computer, device, or application for work, leisure, or other activities.

Customer Type Field

The Customer Type Field is a designated area within a database or form where information regarding a customer's classification or category is entered or displayed.

Default Value

The initial value assigned to a variable or input field, selected automatically by a computer program or system in the absence of user input.

Access

relates to the permission or ability to enter or utilize a resource, system, or data.