Achieving Customer Satisfaction with Logistical Performance Does Not Mean That

question 22

True/False

Achieving customer satisfaction with logistical performance does not mean that customers will be loyal.

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Definitions:

Bread-and-Butter

Refers to basic, essential aspects of something, often related to source of income or fundamental needs.

Collective Bargaining

The process in which working people, through their unions, negotiate contracts with their employers to determine their terms of employment.

Grievance Procedure

Formal procedure that provides for the union to represent members and nonmembers in processing a grievance.

Labour Relations Boards

Labour Relations Boards are quasi-judicial bodies that adjudicate disputes between employers and employees or their representatives, overseeing the enforcement of labor laws and collective bargaining agreements.