Combining Survey Designs Allow the Strength of One Survey Design

question 56

Multiple Choice

Combining survey designs allow the strength of one survey design to compensate for the weaknesses of another is known as

• A)Combination of survey methods
• B)The use of mixed-mode surveys
• C)Strength-weakness methods
• D)None of the above

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Definitions:

Personalization

The customization of products, services, or content to fit the specific needs or preferences of individual users or customers.

LARA Framework

The LARA Framework is a customer engagement model that stands for Listen, Analyze, Relate, and Act, used to enhance interactions and relationships with customers through personalized experiences.

Service Recovery

The actions a company takes to rectify a problem following a service failure, aiming to restore customer satisfaction and loyalty.

Listen

The act of monitoring and acknowledging feedback, conversations, and trends relevant to a brand or individual online.