Examlex
Name and describe the two types of generalizability described in the textbook.
Generalized Feelings
Broad emotional states or attitudes that can influence an individual's perception and behavior across different situations.
Emotions
Complex psychological states that involve an individual's subjective experience, physiological response, and outward expression, influencing thought and behavior.
Demanding Customer
A customer who has high expectations and requirements, often needing more attention, support, and services than the average customer.
Empathize
The capacity to understand or feel what another person is experiencing from within their frame of reference, essentially placing oneself in another's shoes.
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