To Be a Competent Communicator Is to Express Messages That

question 11

Multiple Choice

To be a competent communicator is to express messages that are perceived to be both effective and __________.

• A)direct
• B)valuable
• C)interesting
• D)appropriate

Understand the role of an apology and how to integrate it properly in negative messages.

Identify strategies for establishing common ground with the audience in negative messages.

Recognize the importance of providing reasons and explanations in a respectful and understanding manner.

Know the best practices for structuring the explanation section of a negative message.

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Definitions:

Cheerfulness

The quality of being noticeably happy and optimistic.

Talkativeness

The condition or quality of being inclined to talk a lot or engage in conversation frequently.

Imagination

The ability of the mind to be creative or resourceful, forming images or concepts of external objects not present to the senses.

Intelligence

The capacity for learning, understanding, and applying knowledge, as well as the ability to engage in abstract thinking and reasoning.