Service Quality Affects Customer Retention and Profit in the Numerator

question 2

Multiple Choice

Service quality affects customer retention and profit in the numerator and ________ in the denominator of the return on assets equation.

• A)total income generated
• B)return on sales
• C)customer satisfaction
• D)accounts receivable
• E)accounts payable

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Definitions:

Double-Jointedness

A term often inaccurately used to describe people with hypermobile joints that allow them to extend beyond the normal range.

Low Mobility

A condition characterized by a reduced ability to move freely and easily, often due to injury, illness, or physical limitations.

Synovial Joints

Joints that are surrounded by a flexible capsule filled with synovial fluid, allowing for smooth and wide-ranging motion.

Bicuspid

Refer to a valve in the heart, known as the mitral valve or bicuspid valve, which has two cusps or flaps that control the flow of blood between the left atrium and left ventricle.