A Business That Is Able to Build a Higher Level

question 16

True/False

A business that is able to build a higher level of customer retention can be more profitable than another business,even when both have the same market share.

Understand the types and sources of conflicts within an organization.

Recognize the steps involved in the conflict resolution process and the importance of each step.

Identify the characteristics of different generations in the workplace and their impact on organizational dynamics.

Understand the role of change and change agents in organizational effectiveness.

---

Definitions:

Hawthorne Study

A series of experiments conducted in the 1920s and 1930s that examined how different work conditions affected employee productivity, highlighting the importance of social factors and employee attention.

Motivated

The state of being driven and encouraged to act or engage in certain activities based on either intrinsic or extrinsic factors.

Social Needs

Fundamental requirements that encourage individuals to form connections and interact with others.

Employee Performance

The record of outcomes achieved and tasks completed by an employee in their job role.