Which of the Following Events Occur When There Is Minimal

question 60

Multiple Choice

Which of the following events occur when there is minimal focus on customers?

• A)high customer loyalty
• B)reduction in customer turnover
• C)below-average profits
• D)long-run strategies to improve sales
• E)low cost of marketing and sales

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Definitions:

Rationalizing Inconsistency

The process of logically justifying conflicting or incompatible behaviors and beliefs.

Re-evaluating Values

The process of reviewing and possibly changing one's priorities and beliefs based on new information or changing circumstances.

Perceived Equity

An individual's belief regarding the fairness of their treatment in comparison with others, especially in terms of workload and rewards.

Performance/Satisfaction Relationship

The correlation between how well someone performs at their job and their level of job satisfaction.