Calculate the Customer Loyalty Index If the Customer History Is

question 39

Multiple Choice

Calculate the customer loyalty index if the customer history is average,the purchase amount is below average,the desire to repurchase is high,the product preference is strong,and there is no customer recommendation.

• A)0
• B)10
• C)50
• D)80
• E)100

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Definitions:

BAT Model

A strategic management tool that helps in the assessment of the strategic position of a business and its potential future path.

Interest Rate

The percentage charged on the total amount you borrow or earn on an investment, typically expressed annually.

Marketable Securities

Financial instruments that can be quickly converted into cash at a known price, such as stocks or bonds.

Optimal Initial Balance

The ideal starting amount of funds that maximizes the effectiveness or efficiency of a financial account or investment strategy.