With Reference to the Six-Category Scale,a Consumer Satisfaction Index (CSI)of

question 26

Multiple Choice

With reference to the six-category scale,a consumer satisfaction index (CSI) of 60 denotes that the customer is ________.

• A)dissatisfied
• B)satisfied
• C)very satisfied
• D)somewhat dissatisfied
• E)somewhat satisfied

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Definitions:

Compensation

A mental operation in which a child realizes that changes in one aspect of a problem are compared with and compensated for by changes in another aspect.

Conservation of Number

A cognitive ability, identified by Piaget, that allows a child to understand that the quantity of an item remains the same despite changes in its shape or arrangement.

Failure to Conserve

A difficulty or inability to recognize that certain properties of objects or substances remain unchanged despite changes in their form or arrangement, typically seen in children before they reach the concrete operational stage of cognitive development.