To Create an Overall Customer Satisfaction Index (CSI)for a Given

question 31

Multiple Choice

To create an overall customer satisfaction index (CSI) for a given sample of customers,a business ________.

• A)computes the average of those customers' satisfaction ratings
• B)sums all of those customers' satisfaction ratings
• C)computes the average of those customers' satisfaction ratings and divides it by the industry average
• D)computes the sum of those customers' satisfaction ratings and divides it by a leading competitor's customer satisfaction index
• E)sums all of those customers' satisfaction ratings and divides it by 100

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Definitions:

Entire Health History

A comprehensive record of a patient's past and current medical conditions, treatments, and pertinent health information.

Hemiplegia

A condition characterized by paralysis on one side of the body, commonly caused by brain injuries or neurological diseases.

Right-Sided Stroke

A cerebrovascular event occurring in the right hemisphere of the brain, potentially affecting movement and function on the left side of the body.

Warmed Blankets

Blankets heated and used to maintain or increase body temperature, often used in medical settings to prevent hypothermia.