Jack Joyner, Director of Quality Control at Covington Castings (CC)

question 20

Multiple Choice

Jack Joyner, Director of Quality Control at Covington Castings (CC) , is designing a c chart to monitor the number of nonconformances per aluminum casting produced at CC.The total number of nonconformances for 26 castings is 91.The centerline for Jack's c chart is ___________.

• A)117.00
• B)0.2857
• C)3.50
• D)65.00
• E)26.00

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Definitions:

Unreasonable Customer

A customer whose expectations or demands are not in line with what is considered fair or feasible by normal standards.

Overly Demanding

Describes a situation or person that requires excessive amounts of effort, attention, or resources, often in an unreasonable way.

Aggressive Tone

A manner of communication that is forceful or confrontational, often perceived as hostile.

Long Apologies

Extended expressions of regret that are often more detailed and seek to fully acknowledge wrongdoing and seek forgiveness.