The Customer Help Center in Your Company Receives Calls from Customers

question 54

Multiple Choice

The customer help center in your company receives calls from customers who need help with some of the customized software solutions your company provides.Your company claims that the average waiting time is 7 minutes at the busiest time, from 8 a.m.to 10 a.m., Monday through Thursday.One of your main clients has recently complained that every time she calls during the busy hours, the waiting time exceeds 7 minutes.You conduct a statistical study to determine the average waiting time with a sample of 35 calls for which you obtain an average waiting time of 8.15 minutes.If the population standard deviation is known to be 4.2 minutes, and α = 0.05, the p-value is approximately

• A)0.025
• B)0.026
• C)0.05
• D)0.053
• E)0.10

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Definitions:

Kinesthetic Intelligence

The ability to use one's body with great precision and agility, effectively integrating movements and gestures.

Multi-Lingual People

Individuals who are able to communicate effectively in multiple languages.

Intellectual Range

A measure of the diversity or scope of an individual's intellectual abilities or interests.

Racial Groups

Categories of people identified by common ancestry, physical characteristics, and genetic traits, often constructed within specific social and historical contexts.