The Customer Help Center in Your Company Receives Calls from Customers

question 110

Multiple Choice

The customer help center in your company receives calls from customers who need help with some of the customized software solutions your company provides.Your company claims that the average waiting time is 7 minutes at the busiest time, from 8 a.m.to 10 a.m., Monday through Thursday.One of your main clients has recently complained that every time she calls during the busy hours, the waiting time exceeds 7 minutes.You conduct a statistical study to determine the average waiting time with a sample of 35 calls for which you obtain an average waiting time of 8.15 minutes.If the population standard deviation is known to be 4.2 minutes, and α = 0.05, the appropriate decision is to ___________.

• A)increase the sample size
• B)reduce the sample size
• C)fail to reject the 7-minute average waiting time claim
• D)maintain status quo
• E)reject the 7-minute claim

---

Definitions:

Youthful Appearance

The quality of looking young, often characterized by clear skin, vitality, and physical features typically associated with younger individuals.

Self-development

A personal growth process in which an individual engages in activities to enhance their skills, qualities, and understanding of themselves.

Tendency To Procrastinate

Describes a habitual inclination to delay or postpone tasks, often leading to stress and reduced productivity.

New Economy

An economy based on digital and advanced technological innovations, emphasizing knowledge, information, and services over traditional industrial bases.