The Customer Help Center in Your Company Receives Calls from Customers

question 11

Multiple Choice

The customer help center in your company receives calls from customers who need help with some of the customized software solutions your company provides.Previous studies had indicated that 20% of customers who call the help center are Hispanics whose native language is Spanish and therefore would prefer to talk to a Spanish-speaking representative.This figure coincides with the national proportion, as shown by multiple larger polls.You want to test the hypothesis that 20% of the callers would prefer to talk to a Spanish-speaking representative.You conduct a statistical study with a sample of 35 calls and find out that 11 of the callers would prefer a Spanish-speaking representative.The significance level for this test is 0.01.The value of the test statistic obtained is:

• A)0.008
• B)0.29
• C)0.58
• D)1.69
• E)1.73

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Definitions:

Financing Activities

Activities that result in changes in the size and composition of the equity and borrowings of a company, as reported in the cash flow statement.

Statement of Cash Flows

is a financial statement that details the inflows and outflows of cash within a company over a specific period, highlighting its operating, investing, and financing activities.

Financing Activities

Transactions with creditors or investors used to fund either company operations or expansions.

Investing Activities

Refers to the purchasing and selling of long-term assets and other investments, not including cash equivalents, which are reported in a company's cash flow statement.