The Customer Help Center in Your Company Receives Calls from Customers

question 11

Multiple Choice

The customer help center in your company receives calls from customers who need help with some of the customized software solutions your company provides.Previous studies had indicated that 20% of customers who call the help center are Hispanics whose native language is Spanish and therefore would prefer to talk to a Spanish-speaking representative.This figure coincides with the national proportion, as shown by multiple larger polls.You want to test the hypothesis that 20% of the callers would prefer to talk to a Spanish-speaking representative.You conduct a statistical study with a sample of 35 calls and find out that 11 of the callers would prefer a Spanish-speaking representative.The significance level for this test is 0.01.The value of the test statistic obtained is:

• A)0.008
• B)0.29
• C)0.58
• D)1.69
• E)1.73

Identify changes in vital signs across different stages of life.

Recognize the use of noninvasive techniques for assessing arterial oxygen saturation.

Assess the appropriate nursing actions in response to symptoms experienced by clients.

Understand the nursing diagnosis process concerning respiratory rate and patterns.

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Definitions:

Voice Recognition

A technology that identifies and processes human voice input to understand and execute commands or transcribe spoken words into text.

Computer Data

Information processed or stored by a computer, in various forms like text, images, audio, or videos.

Ethical

Pertaining to or dealing with morals or the principles of morality; pertaining to right and wrong in conduct.