Ophelia O'Brien, VP of Consumer Credit of American First Banks $\alpha$

question 38

Multiple Choice

Ophelia O'Brien, VP of Consumer Credit of American First Banks (AFB) , monitors the default rate on personal loans at the AFB member banks.One of her standards is "no more than 5% of personal loans should be in default." On each Friday, the default rate is calculated for a sample of 500 personal loans.Last Friday's sample contained 30 defaulted loans.Using $\alpha$ = 0.10, the observed z value is _______.

• A)1.03
• B)-1.03
• C)0.046
• D)-0.046
• E)1.33

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Definitions:

Service Quality Dimension

Aspects or elements that determine the perceived quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.

Reliability

Reliability refers to the degree to which an assessment tool or measurement method yields consistent and repeatable results across different occasions and conditions.

Service Quality

The assessment of how well a delivered service conforms to the client's expectations.