The Customer Help Center in Your Company Receives Calls from Customers

question 11

Multiple Choice

The customer help center in your company receives calls from customers who need help with some of the customized software solutions your company provides.Previous studies had indicated that 20% of customers who call the help center are Hispanics whose native language is Spanish and therefore would prefer to talk to a Spanish-speaking representative.This figure coincides with the national proportion, as shown by multiple larger polls.You want to test the hypothesis that 20% of the callers would prefer to talk to a Spanish-speaking representative.You conduct a statistical study with a sample of 35 calls and find out that 11 of the callers would prefer a Spanish-speaking representative.The significance level for this test is 0.01.The value of the test statistic obtained is:

• A)0.008
• B)0.29
• C)0.58
• D)1.69
• E)1.73

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Definitions:

Budget Constraint

A limit on the consumption bundles that a consumer can afford given their income and the prices of goods.

Equation

A mathematical statement that asserts the equality of two expressions, usually denoted by the symbol '='.

Monthly Income

The total amount of income or earnings generated by an individual, household, or entity within a month, including all sources.

Hot Dog

A cooked sausage, traditionally grilled or steamed and served in a sliced bun as a sandwich.