The Average Time Between Phone Calls Arriving at a Call

question 74

Multiple Choice

The average time between phone calls arriving at a call center is 30 seconds.Assuming that the time between calls is exponentially distributed, find the probability that more than a minute elapses between calls.

• A)0.135
• B)0.368
• C)0.865
• D)0.607
• E)0.709

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Definitions:

Equality

The state of being equal, especially in status, rights, and opportunities.

Inclusion

The practice or policy of providing equal access to opportunities and resources for people who might otherwise be excluded or marginalized.

Racism

Racism is an ideology that either directly or indirectly asserts that one group is superior to others, with the power to put this ideology into practice in a way that gives advantages, privilege, and power to certain groups of people, and conversely, can disadvantage or limit the opportunities of racialized individuals or racialized groups.

Discrimination

The unequal treatment of individuals or groups based on their characteristics or behaviours. It involves actions or practices of dominant group members that have a harmful impact on members of a subordinate group.