The Rule on Delegation Says That Duties Involving the Exercise

question 69

Essay

The rule on delegation says that duties involving the exercise of personal skills or expertise cannot be assigned.Given this,how can accounting firms,law firms,and consulting firms delegate their work to subordinates? In the case of CPA firms,this is often to someone who is not yet even a CPA.Clients of these firms often get upset when they find out that someone at the firm other than the person they dealt with personally is doing the work on their matter.In one of these firms,how could you prevent clients from getting upset about this?

---

Definitions:

Foot-In-The-Door

A persuasion technique where a small request is made first to gain compliance, followed by a larger request, increasing the likelihood of agreement.

Door-In-The-Face

A persuasion technique whereby a large, unreasonable request is made first and, if refused, a smaller, more reasonable request is made.

Lowballing

A sales and negotiation tactic where an initially lower price is offered to lure the customer or counterpart, only to increase it later on.

Normative Influence

Pressure to conform to the expectations or norms of a group, affecting individuals’ behavior and attitudes.