​Because a Mammogram Is Often Very Uncomfortable and Even Sometimes

question 68

Multiple Choice

​Because a mammogram is often very uncomfortable and even sometimes painful for many women,which of the following suggestion(s) might be helpful in reducing discomfort?

• A) ​At the advice of the provider,a mild analgesic may be taken to relieve any discomfort or aching the patient might experience.
• B) ​Advise patients to continue with normal caffeine use for at least 7-10 days prior to this examination to reduce the possible effects of swelling and soreness.
• C) ​After the procedure,some areas of the breasts might become temporarily discolored;alert the provider and/or technician immediately as this may be a cause for concern.
• D) ​Schedule the mammography during the last week of the patient's menstrual cycle.

---

Definitions:

Delivery Gap

A discrepancy between a company's service delivery standards and the actual service delivered, often leading to customer dissatisfaction.

Positive Word of Mouth

The spread of favorable information and recommendations about a product, service, or brand through conversations among consumers.

Empowerment Gap

The difference between what customers expect in terms of control and influence over a service, and what they perceive they actually receive.

Important Customer

A customer considered valuable to a business due to factors like frequent purchases, high order value, or strategic significance, warranting special attention or service.