​For Many Patients and Staff Members,discussing the Subject of Money

question 26

Multiple Choice

​For many patients and staff members,discussing the subject of money owed is touchy and uncomfortable.Which of the following statements would not be considered a professional way to discuss collections?

• A) ​"Co-payment is expected at the time of service" or "Your office visit will be approximately $______.For your convenience we accept cash,checks,and credit card."
• B) For the patient checking in at the front desk: "You have not paid your prior balance.Your account will be sent to collections if not paid in full today."
• C) ​For patients checking out: "Your charges for today's office visit are $______.Would you like to pay by cash,check,or credit card?" or "I see your deductible has been met and/or insurance pays 80%.Your portion of the bill comes to $_______.Would you like to pay by cash,check,or credit card?"
• D) ​For a patient procedure: "I have an estimate of your costs for your procedure scheduled next week.Co-payment is expected at the time of service.May I help in making payment arrangements?"

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Definitions:

Inconsistent

Lacking in uniformity or steadiness; actions or statements that are not in agreement or harmony.

Anxious-ambivalent

A type of attachment style characterized by intense emotional bonds that are marked by a constant worry about the strength of those bonds.

Secure Attachment

A type of attachment style observed in development, characterized by feelings of safety and security in relationships, often resulting from consistent caregiver response.

Piaget's Stage Theory

A theory developed by Jean Piaget that outlines four stages of cognitive development in children: sensorimotor, preoperational, concrete operational, and formal operational.