​One Way to Ease Fears and Maintain Good Rapport with Patients

question 63

Multiple Choice

​One way to ease fears and maintain good rapport with patients is to communicate clearly what is expected from patients of the practice as well as what patients can expect from the office staff.Why would explaining payment options and billing procedures be an important part of communications?

• A) ​to help avoid misunderstanding regarding financial matters
• B) ​to collect the fees up front
• C) ​to send the account to a collections agency
• D) ​none of the above

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Definitions:

Social Space

Zone of space most often used for group interactions, ranging from 4 to 12 feet between individuals.

Public Space

Zone of space most often used by public speakers or anyone speaking to many people, ranging beyond 12 feet from the individual.

Primary Indicators

The main or most significant signs or pieces of evidence that point to a specific condition, trend, or phenomenon.

Feelings

are emotional states or reactions that are subjectively experienced by individuals, often in response to stimuli or thoughts, and can vary in intensity and type.