Match Each Component of a Business Letter with Its Definition

question 7

Multiple Choice

Match each component of a business letter with its definition.
-Expressing the closing of the letter

• A)letterhead
• B)dateline
• C)inside address
• D)salutation
• E)reference
• F)body
• G)complimentary closing
• H)sender's signature
• I)title
• J)reference initials
• K)enclosures
• L)cc

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Definitions:

Status Cues

Visual or verbal indicators that communicate a person's social position or rank to others.

Situation

A set of circumstances or a state of affairs at a particular time.

Emotion Work

The process of managing one's feelings and expressions based on the social norms of a given situation.

Feeling Rules

Cultural norms or guidelines that dictate the appropriate emotions to be expressed in various social situations.