If a Caller Makes Threats,you Should

question 39

Multiple Choice

If a caller makes threats,you should:

• A) hang up immediately
• B) hand the phone over to your supervisor
• C) document the information about the caller and the threat and end the call
• D) try to calm the caller or wait until he or she hangs up

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Definitions:

Economies Of Scale

A situation in which the cost per unit of output decreases as the scale of production increases, due to factors such as operational efficiencies and synergies.

Renewable Natural Resources

Resources that can be replenished naturally over time, such as solar energy, wind energy, and biomass.

Natural Capital

The world's stocks of natural assets, including geology, soil, air, water, and all living organisms, which provide humans with a wide range of services.

Fossil Fuels

These are natural fuels such as coal, oil, and natural gas, formed from the remains of living organisms and used for energy.