​When Responding to a Nonemergency Phone Call and the Person

question 48

Multiple Choice

​When responding to a nonemergency phone call and the person needs additional information,it is appropriate to respond:

• A) ​Excuse yourself from the phone call by saying,"May I put you on hold for a moment?"
• B) ​"May I call you back with that information?"
• C) ​Confirm the patient's phone number before hanging up because it might have changed since the patient's last appointment.
• D) ​All of the above

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Definitions:

Promissory Note

A monetary tool that involves a formal pledge from one entity to another to pay a specific amount of cash, either upon request or at an agreed-upon date in the future.

Maturity

The date on which a financial obligation, such as a loan or bond, is due to be repaid in full.

Interest Receivable

An accounting term for interest income that is earned but not yet received in cash.

Accounts Receivable

The money owed to a business by its customers for goods or services that have been delivered but not yet paid for.