When Obtaining a Telephone Message from a Recording Device or Outside

question 59

Multiple Choice

When obtaining a telephone message from a recording device or outside answering service,you should not:

• A) use active listening skills
• B) also check the fax machine and patient portal for additional messages
• C) list all patients who leave messages so you can pull their charts (or access their EHR)
• D) prioritize messages according to the order in which they were received

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