​Before You Transfer a Patient's Call to Another Department or Office

question 66

Multiple Choice

​Before you transfer a patient's call to another department or office:

• A) ​Give the caller the phone number,extension,and name of person to whom you are transferring to.
• B) ​Signal (or page)the person in the department you are transferring to and when the person answers,explain who is waiting to speak to him or her and give a brief summary of the issue.
• C) ​Pull the chart for the provider if the patient is calling for information,and have the pertinent data readily available (e.g. ,labs,test result,consult,chart notes).
• D) ​All of the above

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Definitions:

Tubular Secretion

The process by which substances are actively transported out of the blood and into the tubular fluid of the nephrons in the kidneys.

Urine Production

The physiological process by which kidneys filter blood to remove waste products and excess substances, resulting in the formation of urine.

Micturition Reflex

A reflex leading to the urge to urinate, initiated by the stretching of the bladder.

Urinary Bladder

A muscular sac in the pelvis that stores urine from the kidneys before it is excreted out of the body through urination.