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Match Each Term with Its Definition

question 23

Multiple Choice

Match each term with its definition.
-Frequently called the "flight-fright mechanism" because it accelerates our body functions to permit escaping or otherwise dealing with danger


Definitions:

Service Quality

The degree to which a service meets the customer's expectations, often evaluated based on factors like responsiveness, reliability, and professionalism.

Cause and Effect Diagram

Also known as a fishbone diagram, it is a tool used to systematically list and analyze the potential causes of a specific problem or effect.

Pareto Chart

A bar graph that represents the frequency or impact of problems or causes in a process, helping to identify the most significant factors.

Grading Exam

The process of evaluating and assigning scores to students’ exams based on a predefined standard or criteria.

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